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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam B

June 3, 2025

5  out of  5
rating by Adam B
"Always great and easy to work with!"
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Chuck Burris

June 3, 2025

5  out of  5
rating by Chuck Burris
"ALWAYS FRIENDLY & WILLING TO GO THE EXTRA MILE TO HELP."
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Tim Strong

June 2, 2025

5  out of  5
rating by Tim Strong
"Very professional and always been there for my needs. When I need something, they are very prompt. Can't see me with any other company."
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Matt Reichert

May 29, 2025

5  out of  5
rating by Matt Reichert
"I've been with Gaylord for 36 years and have always received excellent service. Doesn't matter if it's Gaylord himself or anyone in the office, it's always top notch service."
We responded:
"Thank you for the great review Matt - Your business is appreciated! Gaylord and Team!"
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Mark and Renie Kula

May 24, 2025

5  out of  5
rating by Mark and Renie Kula
"Gaylord,Val and other staff members are always extremely helpfully, courteous and return calls/emails in a timely manner."
We responded:
"Thank you for your kind words! We’re glad to hear that our team have provided you with courteous and timely service. We strive to ensure our clients feel supported, and your feedback means a lot to us. Thank you for your continued business - Gaylord and Team"
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Steven Rothanzl

May 22, 2025

5  out of  5
rating by Steven Rothanzl
"Gaylord really wants the best for you, not just sell you insurance. The ladies in the office have always been responsive, informed, and helpful. We've Enjoyed working with this group for about 20 years!"
We responded:
"Thank you Steve for your kind works! We strive to give the best service possible and appreciate your loyalty! Gaylord and Team!"
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Hunter Oerman

May 20, 2025

5  out of  5
rating by Hunter Oerman
"Friendly, helpful, and great to deal with any type of insurance."
We responded:
"Thank you for your kind review! If you need any assistance in the future, feel free to reach out! Gaylord"
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Lisa Constance

May 19, 2025

5  out of  5
rating by Lisa Constance
"I have never had a bad experience at this office! Kelly is always personable, Gaylord is very helpful and knowledgeable, and anyone who answers the phone goes above and beyond to help me with any questions I might have."
We responded:
"Thank you for your fantastic review! Providing exceptional service is our priority, and it's great to know we’ve been able to assist you. Please reach out if you need further assitance. Gaylord"
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Pat Hannan

May 17, 2025

5  out of  5
rating by Pat Hannan
"Superior service, always."
We responded:
"Thank you for your kind review! Our priority is to help in any way we can. Thank you - Gaylord"
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Karen Clark

May 16, 2025

5  out of  5
rating by Karen Clark
"Kelly has been so helpful and thorough in switching our home an auto policies over to State Farm after 25+ years with another company. She was able to save us a considerable amount of money annually! Great service!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Kelly was able to assist you in transitioning your home and auto policies to State Farm and save you money in the process. Providing great service and value is our goal, and we appreciate your trust in us. If you have any further questions or need assistance, please feel free to reach out! Thank you again - Gaylord and team"
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Jennifer Napolitano

May 8, 2025

5  out of  5
rating by Jennifer Napolitano
"Gaylord has been our insurance agent for over 20 years and he is amazing! He is always available for questions, checking in and making sure we are OK, and reviewing our policy to make sure we are getting the best rates possible! We highly recommend him as your agent, he and everyone on his team are extremely professional and efficient. 5 Stars!!! ⭐️ ⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your wonderful review! We’re thrilled to have served you for over 20 years and appreciate your recommendation. If you ever need assistance, don’t hesitate to reach out! Gaylord and Team!"
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TheSmokie7918

May 6, 2025

5  out of  5
rating by TheSmokie7918
"Great service from amazing people"
We responded:
"Thank you!"
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Hannah Blaser

May 6, 2025

5  out of  5
rating by Hannah Blaser
"Kelly is great to work with and got me a quote super quick when I needed it! :)"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Kelly was able to provide you with a quick quote and that you enjoyed working with her. If you need any further assistance, feel free to reach out anytime! Gaylord and Team!"
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Reed Christensen

May 5, 2025

5  out of  5
rating by Reed Christensen
"Gaylord is a wonderful agent with a great staff. We would not have been able to maneuver everything that needed to be done from the tornado without their help. Emails/phone calls are returned promptly. He visited our home so he knew exactly the damage that had been done. If he is out of the office someone else is always available to answer questions."
We responded:
"Thank you for your heartfelt review! We’re so glad to hear that we were able to assist you during such a challenging time. We strive to provide prompt and supportive service, and it’s wonderful to know that our efforts made a difference for you. If you need anything else in the future, please don’t hesitate to reach out! Gaylord and Team!"
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Steph Voecks

April 30, 2025

5  out of  5
rating by Steph Voecks
"Great customer service and fast replies!"
We responded:
"Thank you for your review - we strive to do our best in customer service. Please reach out with anything you need in the future! Gaylord and Team"
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Cory Pipal

April 29, 2025

5  out of  5
rating by Cory Pipal
"Gaylord has been my insurance rep since I was old enough to drive. I wouldn't go anywhere else."
We responded:
"Thank you for your continued loyalty! Your continued support means the world to us! Gaylord and Team"
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Mandy Wolfe

April 29, 2025

5  out of  5
rating by Mandy Wolfe
"Thank for always providing great customer service!"
We responded:
"Your business is appreciated and we strive to continue to help you with your needs - Thank you Gaylord and Team"
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Rick Wulf

April 22, 2025

5  out of  5
rating by Rick Wulf
"The customer service that I get each time I contact them is outstanding."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear you consistently receive outstanding customer service. We are here if you need us in the future! Gaylord and Team"
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Josh O'Hara

April 18, 2025

5  out of  5
rating by Josh O'Hara
"Gaylord is great and has an amazing staff!"
We responded:
"Thank you for your kind words!"
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Marta Calhoun

April 16, 2025

5  out of  5
rating by Marta Calhoun
"Gaylord and staff have bent over backwards to help me with various aspects of business. I can always trust there advice!"
We responded:
"Thank you for your great review!"
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Levi DeBoer

April 10, 2025

5  out of  5
rating by Levi DeBoer
"It was great they were very helpful and happy!"
We responded:
"Thank you!"
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Brian Kobler

April 2, 2025

5  out of  5
rating by Brian Kobler
"We have never had any problems with this State Farm office. They always answer the phone and go above and beyond to help. I highly recommend them. Definitely deserve a 5 star rating."
We responded:
"Thanks Brian and Wendy it has always been a pleasure to work with your family "
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Mary and Christopher Hagaman

March 31, 2025

5  out of  5
rating by Mary and Christopher Hagaman
"Valerie was so helpful, she made all the paperwork seamless! Highly recommend !"
We responded:
"Thank you for your kind words! Your recommendation means a lot to us! "
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mark denny

March 25, 2025

5  out of  5
rating by mark denny
"Everyone in the office is always so friendly and helpful. We love working with Gaylord Mussman and his staff. They are very efficient, listen to our concerns and follow through with our requests in a timely manner. Would highly recommend their office for all your insurance needs."
We responded:
"Thank you!"
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Sterling Wheelock

March 2, 2025

5  out of  5
rating by Sterling Wheelock
"Always very helpful when I have questions and need help."
We responded:
"Thank you!"